Terms of Sale and Returns

TERMS OF SALE

We recommend that you read these points before using the Girona FC online store. By using this website, the user agrees to the terms of use detailed below. If you do not agree to the terms of use, you should leave the online store.

 

1. Girona FC Online Store Website

 

Pursuant to compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform you that Girona FC SAD, with registered office at Avinguda Montilivi, 141, 17003 Girona, registered in the Mercantile Registry of Girona, volume 2760, folio 31, sheet GI-49598, is the owner of the website https://botiga.gironafc.cat. For any query related to the services, you can contact the club via email at botigaonline@gironafc.cat.

 

The Girona FC Online Store is an official website of Girona FC SAD (hereinafter, The Club). The Club reserves the right to alter the content of this website at any time without prior notice. Therefore, users are recommended to regularly consult the conditions set out in the legal notice. The use of this website implies that the user accepts any update to the version of this page.

 

 

2. Purpose and description of the Service

 

The purpose is to establish and regulate the terms and conditions related to the request and purchase process of official Girona FC products between the Customer and the Club.

“The User” is the person who browses the Girona FC Online Store website without carrying out a purchase or service process.

“The Customer” is the User who, in addition to browsing the Website, carries out a purchase or service process.

In these cases, the Customer acts as a final consumer and will not resell the official Girona FC products.

 

3. Geographical scope of the Service

 

The items offered through this website are only available for shipment to:

  • Spanish territory
  • EU
  • China
  • Japan
  • UK

If you wish to place an order from another country through this website, you may certainly do so; however, please note that we only offer deliveries to one of the Club's official stores or to a shipping address in Spanish territory or the previously indicated territories.

Shipments destined for the Canary Islands, Ceuta, and Melilla, or outside the EU, are subject to an additional charge. To receive merchandise at these destinations, the customer must be responsible for all taxes, duties, and customs fees that are required (see section 6)

 

4. Entry into force of the General Terms and Conditions of Contract

 

4.1 These Terms of Purchase shall apply to all offers and contracts related to the sale and delivery of products by us. In other words, when you (i) place an order for any product through our website, (ii) place an order for any product through any website directly connected to our website, or (iii) accept any of the offers for products that we offer you, you are consenting to be bound by these Terms of Purchase.

4.2 It will only be possible to depart from these Terms of Purchase when it has been agreed upon with us in writing.

4.3 Please note that limited edition or limited production products may also go on sale, which may present additional restrictions, such as limiting the number of Products a consumer may order. Such additional restrictions will be brought to your attention through our website.

4.4 All Products shown on the website are subject to availability. This means that, although we strive to ensure our website reflects stock availability, it is possible that some of the Products appearing on it are no longer available for sale.

4.5 These Conditions, including the Service rates, may be modified by GIRONA FC at any time, for technical, operational, economic, service, or market reasons, upon communication to the Customer in accordance with current legislation. The Customer accepts that these Conditions may be modified if a legal or regulatory provision requires it, and GIRONA FC will inform the Customer if they are affected.

4.6 By using the Girona FC Online Store and placing orders therein, the Customer undertakes to the following:

a) Use this website only for legally valid inquiries or orders.

b) Refrain from making false or fraudulent orders.

c) Provide the personal data necessary for the management of their orders and/or inquiries, which will be processed as indicated in our Privacy Policy.

 

 

5. Rates/VAT

GIRONA FC will charge the Customer for the purchase of official products according to the rates that GIRONA FC has in force at any given time in its commercial offer, which will be available to the Customer in the Girona FC Online Store. The current rates, prices, discounts, and taxes are broken down based on the products purchased.

 

Variations that legally applicable taxes may undergo will not be considered modifications to the rates and will enter into force on the date legally established.

 

In accordance with the provisions of Article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of products is understood to be carried out in the territory of application of the Spanish VAT when the delivery address is within the aforementioned territory, except for the Canary Islands, Ceuta, and Melilla. Likewise, it provides for the transposition of Art. 34 of European Directive 2006/112/EC, which regulates the application of the general rule and the special rule on remote sales destined for delivery in another EU country.

We may charge shipping costs, which will vary depending on the Product and the shipping method. All shipping costs will be charged independently, detailed, and added to the final amount of the order.

 

6. Billing and means of payment

GIRONA FC will charge the Customer for the provision of the Service, the fees and prices according to the rates and conditions described in these General Conditions and in the commercial offer in force on the Website. In accordance with the latest legislative developments, electronic invoices are valid for all purposes, so GIRONA FC will not issue any invoices in paper format.

 

The Customer will pay the amounts accrued for the provision of the Service through the payment gateway of the corresponding financial institution.

 

 

7. Right of withdrawal from the purchase.

7.1 The right of withdrawal is only applicable to consumers and residents of the European Economic Area ("EEA"), that is, any member state of the European Union as well as Iceland, Liechtenstein, and Norway. In such a case, the Customer who purchases official products through the Girona FC Online Store has the right to withdraw from the sales contract within a period of 14 calendar days from the moment the user or a third party on their behalf receives the order. If the products in the order are delivered separately, the withdrawal period will count from the day the last delivered product is received.

 

To exercise the right of withdrawal, you must notify us at botigaonline@gironafc.cat and communicate your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or email). You may use the model withdrawal form that appears as Annex 1 to these Conditions, although its use is not mandatory. To comply with the withdrawal period, it is sufficient that the communication regarding the exercise of this right by you is sent before the corresponding period expires (14 calendar days).

 

You will not have the right to withdraw from the contract whose object is the supply of any of the official products detailed in section 7.4

 

7.2 Changes and returns.

Remember that it is not in your or our interest for you to keep a product that does not satisfy you.

 

The return policy of the Girona FC Online Store is very simple: once your order is received, you have 14 days to check the items and return them for another product, counting from the receipt of the order, always in their original condition and preserving all product tags.

7.3 Changes:

To make a product exchange, you must send the item to be returned with a copy of your order, indicating the reason why you want to exchange the item, to the address:

Botiga Oficial – Girona Futbol Club, S.A.D.
Estadi Municipal Montilivi
Av. Montilivi 141.
17003, Girona.

In case of exchange, shipping costs will be borne by the customer.

Girona FC is in no way responsible for losses in the event that returned or exchanged packages are not delivered to the provided address, are lost, or are incomplete by the courier company.

 

7.4 What cannot be returned?

Returns are not accepted for:

  • Any personalized product (a personalized product is considered a player's name or number / name/surname of the Customer).
  • Masks / Bottles / Mugs / Cups / baby accessories and all products delivered sealed for reasons of safety, health, or hygiene whose seal has been removed after delivery.
  • Any product that does not retain the tags with which the product is delivered.
  • Products that have been used or have deteriorated as a result of use other than what is necessary to establish their nature, characteristics, or functioning.
  • Products not purchased in the Girona FC Online Store

8. Voluntary Return Guarantee additional to your legal Right of Withdrawal

In addition to the right of withdrawal contained in section 8 of these conditions (and any other legal right that applies), we offer you a Voluntary Return Guarantee that allows you to withdraw from the sales contract without the need to allege just cause during the 16 days following the Withdrawal Period, which means that the return period is 30 days in total (hereinafter, the “Voluntary Return Period”).

 

Please note that the Voluntary Return Period does not apply to Personalized Products (nor to any indicated in section 7.4; we inform you that the Voluntary Return Period applies only for 14 days).

We offer this Voluntary Return Guarantee subject to the provisions of the right of Withdrawal, Changes, and Returns and to the following conditions:

 

  • Official Products must not have been used or show damage beyond normal use for inspection, and must be returned in their original packaging.
  • Returns of garments will only be accepted when the original tag has not been removed (nothing of the above affects the legal rights described above, especially, the right of warranty and the right of withdrawal).
  • We reserve the right to reject the return under this Voluntary Return Guarantee without any compensation when the returned Standard Products do not meet the above conditions.

 

If you withdraw from a sales contract during the Voluntary Return Period, we will reimburse the full amount received, including shipping costs (provided that the returned Official Products comprise the complete order, and with the exception of those additional costs that have their origin in the choice of a shipping method other than the most economical standard one that we offer, where applicable) within fourteen (14) days following the date on which we received the return notification. To proceed with this reimbursement, we will use the same payment method used to carry out the original transaction, unless a different method is agreed upon; under no circumstances will such reimbursements be subject to additional fees.

 

9. Legal Guarantee

In the case of defective products, in accordance with what is established in RDL 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the user may proceed to exchange the product through the return process with a valid purchase receipt within a period of three (3) years from the date of delivery (for those products purchased before January 1, 2022, the period will be two (2) years from the date of delivery). This legal guarantee will regulate all cases related to the application of the legal guarantee, which will always be governed by what is established in articles 114 to 126 of RDL 1/2007, regardless of whether the Applicable law to the contract is (in the case of consumers and users) that of the consumer's domicile, provided that they reside in an EEA member state.

 

10. Copyright

All content on this website is the property of Girona FC S.A.D. All provider content is protected by international Copyright laws.

 

11. Reserved rights

Permission is granted to electronically copy and print to paper parts of this website, for the purpose of processing an order at the Girona FC Online Store and to use this website for the sole purpose of shopping.
Girona FC is a registered trademark of Girona FC S.A.D. All other trademarks, product names, company names, and/or logos mentioned are the property of their respective owners. The use of registered trademarks is not permitted without the prior written consent of the owner, as well as third parties that are holders thereof.

For more information on Intellectual Property matters, please contact our Legal Department:

Girona Futbol Club, S.A.D.
Estadi Municipal Montilivi
Av. Montilivi 141.
17003, Girona.
E-mail: info@gironafc.cat

 

12. Privacy Policy and Data Processing

If you wish to obtain more information about the Club's privacy policy, visit the Privacy Policy section of our page; https://www.gironafc.cat/es/politica-de-privacidad

 

Likewise, we inform you that your data will be incorporated into an automated file owned by GIRONA FC, duly registered in the General Register of Personal Data Protection, mainly for the following purposes:

 

  • To respond to your inquiries and requests;
  • Commercialization, maintenance of this relationship, and Service management.
  • Sending commercial communications via both telematic means and paper.

 

GIRONA FC informs you that, where applicable, the following assignments may be made:

 

  • To Tax Authorities, for the fulfillment of tax obligations, as well as to Financial Entities for the management of collections and payments.
  • To Municipal Consumer Information Offices, or any other local, regional, or state administration with competence in matters of consumer conflicts.
  • To Courts and Tribunals, Security Forces and Corps in accordance with the requirements imposed by data protection regulations.

 

To consult the rest of the purposes, visit the Privacy Policy section of our page;

https://www.gironafc.cat/es/politica-de-privacidad

 

You have the right to access your personal data and, at any time, can exercise your rights by sending an email to protecciondatos@gironafc.cat indicating your name and surname and attaching a photocopy of your National Identity Document, passport, or valid official administrative document.

 

14. Applicable Legislation and Jurisdiction

The User and/or Customer contracts with GIRONA FC subject to the regime that may be established at any time by current Spanish legislation applicable to the Services provided by GIRONA FC by virtue of this Legal Notice and Terms of Purchase

 

15. Can't find what you need?

Please send us an email at botigaonline@gironafc.cat or by regular mail addressed to GIRONA FC, Avinguda Montilivi, 141, 17003 Girona and we will try to resolve your doubts.

 

As established by Law 7/2017, of November 2, which incorporates into Spanish law Directive 2013/11/EU, of the European Parliament and of the Council, of May 21, 2013, regarding alternative dispute resolution in consumer matters, we inform you about the existence of the European Union's online dispute resolution platform. You will find more information at the following link: https://ec.europa.eu/consumers/odr. Likewise, we inform you that participation in the online dispute resolution process is voluntary for both parties.