FAQ Frequently Asked Questions

Welcome to the Official Girona FC Store. Here you will find answers to the most common questions about our stores, orders, and products. If you need help, write to us and we will assist you as soon as possible.

Physical stores

What are the opening hours for the Rambla Llibertat store?

The Rambla Llibertat store is open from Monday to Thursday, 10 a.m. to 8 p.m., and on Fridays and Saturdays from 10 a.m. to 8:30 p.m. If Girona FC has a match on a Sunday, it is open from 12 p.m. to 8 p.m. We are also open on some public holidays in 2026; please check the opening dates below.

Which public holidays is the Rambla store open on in 2026?

The Rambla store is open on these public holidays in 2026: December 6, 8, 13, 20, and 27, 2026.

What are the opening hours for the Montilivi store?

The Montilivi store is open from Monday to Friday, 9 a.m. to 8 p.m. On match days, it opens 4 hours before kick-off and closes 1 hour after the final whistle.

Is the Montilivi store open on match days?

Yes. On match days, the Montilivi store opens 4 hours before kick-off and closes 1 hour after the final whistle. Hours may vary depending on the match schedule.

Is the Rambla store open on Sundays?

If Girona FC has a match on a Sunday, the Rambla store is open from 12 p.m. to 8 p.m. For other Sundays, please check with us before visiting.

Where can I check the opening hours for a specific match day?

Check the information published by Girona FC for that match or write to us specifying the match and the date. Montilivi opening hours are calculated based on the match start and end times.

Orders and shipping

How can I check the status of my order?

You can check the status via the tracking link found in the shipping confirmation email. If you need help, write to us with your order number and the email address used for the purchase.

I haven't received the confirmation email yet. What should I do?

Check your inbox and your spam or promotions folders. If you still can't find it, contact us with the name and email address used to make the purchase.

How long does it take for an order to arrive?

The timeframe may vary depending on the product, destination, and availability. Check the estimated delivery time indicated during purchase or in the confirmation email. If the order has already been shipped, check the tracking link.

Do you ship internationally?

The online store offers shipping to Spain, the European Union, China, Japan, and the United Kingdom. The options available for your address will be shown during the checkout process.

Do you ship to the Canary Islands, Ceuta, Melilla, or outside the European Union?

These shipments may incur additional charges. The customer is responsible for any corresponding taxes, tariffs, and customs duties. Shipping costs are calculated based on the product and shipping method, and are shown during checkout.

Can I buy from a country where you don't ship?

You can place an order from another country, but we can only deliver it to an address in Spain or one of the specified territories, or to an official club store if that option is available.

Can I modify or cancel an order once it has been placed?

Write to us as soon as possible with your order number. If it is already being prepared or has been shipped, we may not be able to modify or cancel it.

My order says delivered, but I haven't received it. What should I do?

Check if someone at your address has collected it or if the carrier has left it at a collection point. If you still cannot locate it, contact us with your order number and we will review the case.

Products, sizes, and personalization

How can I know which size I need?

Check the size guide available in the online store. Measurements may vary depending on the product and model; review the specific guide before purchasing.

Will a product be restocked?

Restocking depends on each product and size. Write to us with the link or name of the product and the size you are looking for, and we will check if information is available.

Can I personalize a jersey?

Personalization options depend on the product and availability. Check the options shown on the product page or write to us with the item link.

Can I buy a jersey with a player's name and number?

Available name and number options are shown on the product page or during checkout. Availability may vary depending on the model and player.

Exchanges, returns, and issues

How long do I have to request an exchange or return?

For purchases made in the online store, the terms provide for 14 calendar days from receipt to exercise your right of withdrawal. In addition, a voluntary return guarantee of up to 30 days is offered for products that meet the established conditions. Personalized products and other excluded items may have different conditions. Contact us before sending a product back.

In what condition must I return a product?

The product must be returned in its original state, with the tags, and, where applicable, the original packaging. The policy excludes, among others, personalized products, sealed products for hygiene or safety reasons if the seal has been broken, products without tags or used beyond what is necessary to check their characteristics, and products not purchased in the Girona FC online store. Check the full conditions before sending it.

How can I request an exchange?

Write to us at botigaonline@gironafc.cat with the order number and the product you wish to exchange. Shipping costs for the exchange are borne by the customer. If we instruct you to send the item, include a copy of the order and indicate the reason for the exchange. Address: Botiga Oficial – Girona Futbol Club, S.A.D., Estadi Municipal Montilivi, Av. Montilivi 141, 17003 Girona. We recommend keeping the shipping receipt.

I received a defective or incorrect product. What should I do?

We are sorry. Write to us at botigaonline@gironafc.cat with your order number or proof of purchase, a brief explanation of the problem, and, if possible, photos of the product. We will review the case and instruct you on how to proceed. Defective products are covered by the applicable legal warranty.

Can I return a personalized product?

Personalized products—including those with a player's name or number, or a client's name or surname—are excluded from standard returns. If you have a specific question, write to us before placing the order.

Payments, discounts, and invoices

What payment methods do you accept?

Available payment methods are shown during the checkout process. Never send full card details or passwords via chat.

Is the invoice sent in paper format?

No. The purchase conditions state that invoices are electronic and are not issued in paper format.

How is the payment made?

Payment is made via the payment gateway available during checkout. The current options will be shown during the payment process. Do not send card details via chat.

Why is my discount code not working?

Check that the code is typed correctly, that it has not expired, and that your cart meets the conditions. Some discounts cannot be combined. If it still does not work, send us the code and a screenshot of the error message, without payment details.

How can I request an invoice?

Write to us with the order number and the tax details that must appear on the invoice. Do not send bank details.

Contact and customer service

How can I contact the Official Store?

You can write to us via chat or send an email to botigaonline@gironafc.cat. So that we can help you more quickly, indicate the order number when your query relates to a purchase.